[Order Process from Placement to Delivery]
STEP 1. Product arrangement (3-6 business days after order)
After your order (payment confirmation) is completed, we will place an order with the manufacturer on the next business day.
→ We inspect the products, carefully wrap and pack them, and prepare them for shipping.
STEP 2. We ship your product from overseas to your country (7-10 business days after ordering)
From our overseas shipping base, we clear customs and then airfreight to your country.
At this stage, we will send you a tracking number to your email address so that you can check the detailed delivery status.
→After arriving in your country, the product will go through customs again and be transported to a domestic warehouse.
STEP 3. Once your order arrives in your country, it will be shipped by a local delivery company (14-20 business days after ordering).
*The above process is only a guide.
Please note that delivery may be delayed due to product exchanges during the inspection process to ensure quality products are delivered, or due to international flight conditions.
*We are not open on Saturdays, Sundays, or holidays, so we do not handle ordering or shipping.
*Shipping times vary depending on product availability.
*If the delivery route is very congested, delivery may be slower than usual.
Please understand.
Where can I check the tracking number?
Once production of the product is complete and shipping has been processed, we will notify you via your registered email address.
When will my order be shipped?
Your order will be shipped as soon as it has been processed by our warehouse. Order processing times are as follows:
Depending on the product design and product availability, it may take 3-10 business days. To ensure the highest quality possible, our items are made to order. (Note: Some items are not made to order.)
The order status says "Delivered", but I haven't received it yet.
Please contact us.
AI or customer support will help you resolve the issue.
Do I need to pay duties and taxes?
Customs duties for international shipments vary by country. If customs duties are charged, they will be borne by the customer.
[Delivery failure / Returned to sender / Package abandoned]
If the package cannot be delivered to the specified delivery address due to an incorrect delivery address or phone number, the package will be returned to the sender (ZIRARA) at the customer's expense.
If the recipient (customer) is not present at the time of delivery, the package will be held at the local delivery center for pickup (this will be shown in the tracking history based on the destination country). If the customer does not receive the package for any reason, the package will be returned to the sender (ZIRARA) at the customer's expense.
For international customers, if you refuse to accept the package, it will be returned to the sender (ZIRARA) at your expense. This expense includes shipping and customs duties. This amount will be deducted from the total refund amount.
If returned, your package will be held by customs for 30 days before being discarded. If your package is discarded, you will lose your right to an exchange or refund for your order.
